Support & Help Center

We're here to help you and your family stay safe. If you can't find the answer you're looking for, please reach out to our team.

Contact Us

Email our support team directly for any technical issues or account inquiries.

Email Support

Frequently Asked Questions

How do I restore my purchase? ▼
To restore your purchase, open the Ubica app, go to Settings > Subscription, and tap on "Restore Purchase". Make sure you are logged in with the same Apple ID or Google account used for the original purchase.
Why is the location not updating? ▼
Location updates may fail if:
  • The device has no internet connection.
  • Location services are disabled in phone settings.
  • The app does not have "Always" location permission.
  • Low Power Mode is enabled on the device.
Please ensure all permissions are correctly granted in your device settings.
How do I cancel my subscription? ▼
Subscriptions are managed by the App Store (iOS) or Google Play Store (Android).

iOS: Go to Settings > [Your Name] > Subscriptions.
Android: Open Google Play Store > Menu > Subscriptions.

Troubleshooting Basics

  • Update the App: Ensure you are using the latest version of Ubica from the App Store or Google Play.
  • Check Permissions: Ubica requires "Always" location access and "Motion & Fitness" permissions to work accurately.
  • Background App Refresh: Make sure this is enabled in your device settings for Ubica.
  • Battery Optimization: On Android, disable battery optimization for Ubica to prevent the system from killing the app in the background.

Subscription Help

All billing is handled directly by Apple and Google. We do not have access to your credit card information. If you have a billing dispute or require a refund, please contact Apple or Google support directly as they control all transaction processing.